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Louisiana Technical College

Hospitality/Tourism-Guest Services Agent

CIP 520904
Associate of Applied Science (AAS), Technical Diploma (TD),
Certificate of Technical Studies (CTS),
Technical Competency Area (TCA)

View Program and Master Syllabi Now

Description | Employment Opportunities | Cost

Mission and Program Description:

This program is designed to train students for employment in the Hospitality and Tourism Industry. Courses in this program provide information on specific procedures related to the lodging industry, front desk procedures, computerized reservations, and customer service relations. Tourism training includes destination geography (complete knowledge of U.S. and world destinations), Louisiana history (complete knowledge of the history, culture, and attractions), and regional history (complete knowledge of the history, culture, and attractions relating to the surrounding areas).  

A supervised externship in the Hospitality/Tourism Industry is included in this program.  

Length of Program:

AAS = 68 Semester Credit Hours
TD = 53 Semester Credit Hours

Education Requirements:

AAS = High School Diploma or GED
TD = Ability to Benefit

Placement Exam Scores: Spring 2008 Program Placement Score Chart (PDF)
AAS Program (Fall 07) COMPASS Scores: Read 85; Math 55; Engl./Writ. 70
ACT Scores: Read 20; Math 19; Engl./Writ. 18

TD Program (Fall 07)

COMPASS Scores: Read 77; Math 41; Engl./Writ. 47
ACT Scores: Read 18; Math 17; Engl./Writ. 16

Approximate Total Cost of Books and Supplies:

Contact the Student Affairs Office of the campus of your choice

Note:  Transferable General Education Courses needed to meet the requirements for the AAS are offered through a collaborative agreement with South Louisiana Community College (SLCC).

The objectives of the Hospitality/Tourism-Guest Services program are to provide students with knowledge and/or skills that deal with:

  • Resolving guest conflict.
  • Completing, revising, and canceling of a guest reservation.
  • Performing the activities associated with the guest cycle including guest check-in/check-out procedures.
  • Learning about local geography including area attractions and places of local interest.
  • Learning about local history including the Acadian and Creole cultures.
  • Willingness to problem solve and improve hotel/motel operations.
  • Demonstrating the application of practical skills including employee and guest safety procedures.
  • Functioning as an effective member of the hospitality team.
  • Demonstrating proper cultural diversity skills.
  • Seeking and obtaining employment as a hospitality professional.
  • Competencies necessary for AAS programs student to complete English, Math, Speech, Psychology, and Physical Science.





An application or re-application fee and a testing fee per component are charged for each Application for Admission submitted.

Tuition is paid by the semester. (SEE - Tuition and Fees) Students are also required to purchase books and supplies separately. Contact your host campus for a complete projected cost of this program.

The college accepts cash, personal and company checks, MasterCard or Visa for all fees. A percentage of tuition and fees are refundable up to the tenth day of instruction. No refund will be made after the tenth day.