Faculty Helpdesk / Support

• For General Desktop Technology, "LTC.edu" Email Issues, Campus Technology, and IT Infrastructure
• For Distance Education
• For Blackboard
• For Tegrity
• For "Myltc.edu" Email issues
• For Web Comments and Suggestions
• For NCCER Information
• For Faculty Senate Information

For General Desktop Technology, "LTC.edu" Email Issues, Campus Technology, and IT Infrastructure

Step 1 - Call LCTCS - Sparkhound

• Toll Free @ 1-  (note new number)
  Local @
• Make a full report of your problem or request and be sure to obtain a "TICKET NUMBER".
• After Hours: Requests may be recorded on the Help Desk voice mail system.

Step 2 - Email LCTCS - Sparkhound:

Note: Under normal operations voice mails and emails sent after hours may not be answered until after 8am on the next working day.

Step 3 - Contact the Region 4 Helpdesk Manager if your issues cannot be resolved through the above steps.

Region 4 Designated Technicians

• Acadian, Evangeline, Lafayette
  • or
    (Phone:)
• Gulf Area, Teche Area
  • ,
    (Phone:)
• CB Coreil, TH Harris
  • ,
    (Phone:)

For Distance Education

Angela Lee
 
Phone:

For Blackboard

• Add a Bb Course to Supplement the Traditional Format
• Copy a Bb Course to Supplement the Traditional Format
• Delete a Bb Course
• Request for a Faculty User

Additional resources are being developed and should soon be available.

• BLACKBOARD SUPPORT CENTER
• Blackboard Video Tutorials - BPCC
• Quick Tutorials
• Blackboard Instructor Manual 7.3 Download (html)
• Blackboard Instructor Manual 7.3 Download (PDF)
• Blackboard Instructor Manual 7.3 (online)
• Faculty Release Notes (PDF)
• Additional Reference Center Downloads

For "Myltc.edu" Email issues

Note: Regular "LTC.edu" accounts must be requested and managed from Sparkhound.

Request MyLTC.edu Email Accounts

Angela Lee
 
Phone:

For Web Suggestions or Comments

Angela Lee
 
Phone:

For NCCER Information

Dena Landry
NCCER Coordinator
LTC Lafayette Campus

Phone:

Faculty Senate

Lafayette Faculty Senate Information